Refund policy

Short version: if we fail to deliver what we advertised, you get your money back. A losing accumulator is not a failure to deliver — it is the product working normally.

Your 14-day withdrawal right

As an EU consumer you normally have 14 days to withdraw from a distance purchase. For digital content delivered immediately, that right ends when performance begins after you have given prior express consent and acknowledged that consequence. Checkout therefore requires a separate click asking for immediate performance and acknowledging loss of the withdrawal right once delivery begins. If you do not want to give that consent, do not buy — there is no delayed-delivery option, because the content expires at kick-off. Any mandatory right that cannot lawfully be waived remains unaffected.

We refund in full when

• the accumulator is not delivered at all;
• a selection arrives after its own kick-off;
• the delivered price is more than five per cent below the advertised target for your band;
• fewer selections are delivered than the band advertises;
• you were charged twice for the same order.

We do not refund when

• the accumulator loses, or one leg lets it down;
• you changed your mind after it was delivered;
• you did not place the bet, or placed it at different prices;
• your bookmaker voided, restricted or limited your bet.

How to claim

Email support@predixos.com within seven days of the purchase, from the address you bought with, quoting the date, amount and payment reference. We answer within 48 hours and approved refunds go back to the original payment method within 5–10 business days. A shorter claim period stated here does not remove a longer mandatory period available under applicable consumer law.

Chargebacks

You may contact us before asking your card issuer to investigate a charge, but you are not required to do so where card-scheme rules or law give you another route. We may provide the issuer with the order, delivery and acceptance records relevant to the dispute. We will not penalise a customer merely for raising a good-faith dispute. Duplicate reimbursement may be recovered only through lawful means.